Payment methods

Online payment

Available payment methods depend on the country, basket and type of products. They may include bank card, Apple Pay, Klarna, PayPal and bank transfer when these options are available at checkout.

Bank cards and wallets

Electronic payments are processed through secure payment providers. Docteur Filler never asks customers to send complete bank card details by email or chat.

Bank transfer

An order paid by bank transfer is considered paid only after the funds have actually been received. It therefore cannot be dispatched solely on the basis of a transfer order or proof of transfer.

Products subject to validation

Some regulated products may require documentary validation before dispatch. Depending on the product and order journey, some payment methods may be temporarily unavailable.

Failed or duplicate payment

If a payment appears to have failed or you believe you have been charged twice, do not immediately place the order again. First check the confirmation email and your customer account, then contact customer service with the amount, date and any order number.