Frequently Asked Questions

Find answers to the most frequently asked questions.

What are the delivery times?

Orders are shipped within 2 to 5 business days. Standard delivery then takes 3 to 7 days depending on your location.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard), PayPal and bank transfers. All payments are secure.

How can I track my order?

A confirmation email with a tracking link is sent as soon as your order is shipped. You can also track your order from your account.

What is your return policy?

You have 14 days after receipt to return an item. The product must be in its original condition, unused and in its packaging.

Please contact our customer service team to initiate a return request.

How can I contact customer service?

You can reach us by email or through the contact form on our website. We respond within 24 to 48 hours.