Terms and Conditions of Sale

Version dated October 8, 2026.

Article 1 – Seller and Scope of Application

DOCTEUR FILLER, SARL with share capital of €1,000, 258 boulevard National, 13003 Marseille, France; RCS Marseille 905 142 675; SIRET 905 142 675 00016; VAT FR46 905142675; contact@docteurfiller.com; +33 7 64 75 69 25. These terms apply to sales concluded on the Docteur Filler website, with both consumers and professionals. The applicable terms are those accepted on the date of the order.

Article 2 – Products

The essential characteristics, quantities, packaging, and usage restrictions are indicated on the product pages. Photographs are illustrative and do not exempt from the obligation of conformity. Offers are valid while stocks last. In case of unavailability after ordering, the client will be informed and may obtain a refund for unavailable items.

Article 3 – Regulated Products

Certain products are reserved for authorized professionals or require a prescription. For the relevant devices, the checks provided for in articles R.5211-11 and R.5211-12 of the French Public Health Code are carried out before delivery. The sale may be suspended pending supporting documents; in the event of a legal impossibility to deliver, the corresponding amount will be refunded.

Article 4 – Intended Use

Products must be used in accordance with their intended purpose, instructions, professional restrictions, and the regulations of the relevant country. Devices reserved for authorized professionals are not intended for self-administration. Clients are advised to check local import regulations before ordering.

Article 5 – Order Formation

The client selects the products, checks their cart, taxes, delivery charges, contact details, and the total amount, then confirms the order with an obligation to pay. Confirmation is sent electronically. Docteur Filler may request the information necessary for the legal execution of the order.

Article 6 – Price and VAT

The prices displayed and taxes are those applicable at the time of the order, according to the destination country and client status. The total price, including delivery, is communicated before validation. Any import fees are addressed in Article 13.

Article 7 – Payment

The available payment methods are those offered at checkout. The order may be suspended until payment is confirmed or in the event of legitimate suspicion of fraud, with the client being informed.

Article 8 – Delivery Methods

In mainland France, services may include GLS Point Relais, GLS Flex home delivery, and Chronopost Chrono 13, depending on the options offered at checkout. In Corsica, the configured service is GLS Flex. In Europe, GLS or Chronopost is offered depending on the destination and order characteristics. Special destinations, including the Greek islands and certain Spanish or Italian islands, may require specific services. Switzerland, Norway, Iceland, Liechtenstein, and the United Kingdom: Chronopost Classic according to currently offered services. The Canary Islands, Ceuta, and Melilla are subject to specific rules. Other countries are only served when a service is actually available at checkout.

Article 9 – Delivery Charges

The amount of delivery charges depends on the country, zone, weight, and chosen service. In mainland France, GLS Point Relais delivery is free from €98 excl. VAT of products after discounts, excluding shipping fees, when this method is available. Final rates are displayed before payment; no free shipping is presumed for Corsica or international destinations.

Article 10 – Delivery Times

Announced delivery times are estimates, without prejudice to consumers' legal deadlines and remedies. In the absence of an agreed date, legal delivery obligations apply. The client is informed of any known delays and retains their legal remedies.

Article 11 – Address and Handover

The client provides an accurate and accessible address as well as the necessary contact details and information for delivery. The handover, deposit, or pickup arrangements depend on the service actually chosen. Any difficulty must be reported to customer service.

Article 12 – Special Territories

Certain territories attached to European states, notably the Canary Islands, Ceuta, and Melilla, are subject to specific tax or customs regimes. The available methods and rates are those presented at the time of ordering. An address subject to a special regime must be declared precisely.

Article 13 – Customs and Import

For shipments requiring customs clearance, a commercial invoice, supporting documents, or additional information may be requested. Customs duties, import taxes, and customs clearance fees not expressly included in the price paid are the responsibility of the recipient, subject to the seller's mandatory legal obligations. The existence of a trade agreement does not necessarily exclude customs formalities.

Article 14 – Transfer of Risk

For consumers, the risk of loss or damage is transferred upon physical possession of the goods by the consumer or a third party designated by them, except where a legal exception applies, notably in the case of a carrier chosen independently by the consumer.

Article 15 – Right of Withdrawal

Where legally entitled to the right of withdrawal, the consumer may notify their decision without reason within 14 days of receiving the goods, according to the applicable calculation rules. Notification may be sent by mail or email to the seller's contact details, or via any electronic withdrawal mechanism provided on the site. A standard form is included in the appendix.

Article 16 – Right of Withdrawal Outside the EU

Being located outside the European Union does not, in itself, exclude the application of mandatory withdrawal rights, notably those applicable to UK consumers. Docteur Filler does not grant any additional contractual right beyond the mandatory rights applicable.

Article 17 – Professional Clients

Clients purchasing for the needs of their business are not entitled to the general consumer right of withdrawal for distance sales, subject to exceptions provided by law. Returns for professional convenience require the prior agreement of Docteur Filler.

Article 18 – Exceptions to Withdrawal

Legal exceptions apply, notably to goods unsealed after delivery that cannot be returned for hygiene or health protection reasons, when legal conditions are met. The mere cosmetic or medical nature of a product is not sufficient to exclude withdrawal. Other exceptions provided by law remain applicable.

Article 19 – Returns and Refunds

After valid notification of withdrawal, the consumer returns the goods within 14 days. Direct return costs are their responsibility unless otherwise required by law. The seller refunds the amounts legally due, including the initial delivery up to the least expensive standard method offered, excluding any express supplement voluntarily chosen. The refund is made within 14 days of notification, with the legal right to defer until recovery of the goods or proof of their shipment, whichever occurs first.

Article 20 – Damaged or Incorrect Products

In the event of a missing, incorrect, damaged, or non-compliant product, the client should contact contact@docteurfiller.com with their order number and relevant details. Any reservations made to the carrier do not affect the consumer's legal rights. Returns due to non-conformity are handled in accordance with the law.

Article 21 – Legal Guarantee of Conformity

The consumer benefits from the legal guarantee of conformity provided for in articles L.217-3 et seq. of the French Consumer Code. They may request compliance under the legal conditions and, in the cases provided for, a price reduction or cancellation of the sale. The applicable deadlines, presumptions, and procedures are those provided by law.

Article 22 – Guarantee Against Hidden Defects

The buyer benefits, when the conditions are met, from the guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code, allowing in particular for rescission or reduction of the sale within the legal time limits.

Article 23 – Expiry and Batches

Products must be used before their expiry date, where applicable. Batch, labeling, and traceability information must be retained to facilitate claims processing. Use after expiry is not recommended.

Article 24 – Storage

The storage conditions indicated on the packaging or instructions must be observed. For products sensitive to temperature, the specific precautions indicated by the product prevail. The client must promptly report any anomaly observed upon receipt.

Article 25 – Liability

Docteur Filler remains liable in accordance with applicable mandatory rules. Liability cannot be excluded for legal guarantees or for damages where exclusion is prohibited. Use contrary to the intended purpose of the product may be taken into account in assessing liability.

Article 26 – Force Majeure

Force majeure is assessed in accordance with Article 1218 of the Civil Code and other applicable rules, without depriving the consumer of their mandatory rights.

Article 27 – Personal Data and Intellectual Property

The data necessary for orders, payments, deliveries, invoices, and regulatory checks are processed according to the site's privacy policy. The texts, distinctive signs, and visuals on the site remain protected by applicable intellectual property rights, subject to the rights of their holders.

Article 28 – Applicable Law, Claims, and Disputes

French law applies without depriving the consumer of the mandatory protections of their country of residence where these apply. Claims may be sent to contact@docteurfiller.com. The competent courts are determined by the applicable legal rules. The consumer has the right, under the conditions provided by law, to refer free of charge to a consumer mediator; the seller must provide the contact details of the competent mediator.

Appendix – Withdrawal Form

To DOCTEUR FILLER, 258 boulevard National, 13003 Marseille, contact@docteurfiller.com: I hereby notify you of my withdrawal regarding order no. ______, product(s) ______, ordered on ______, received on ______. Name ______; address ______; date ______; signature (only if sent by mail) ______.